Contact

Got a question about your order, looking for advice on a keyboard, switches or keycaps – or just want to chat about the hobby? We’re here for you.

How to reach us

• Discord – the fastest way: discord.gg/EzfZCP8je2. Ask questions, show your builds and connect with the community.
• Email – for orders, returns and everything else: support@monacokeys.de
• Phone – +49 152 215 572 64, Monday to Saturday 10:30–18:00 (CET)
• Form – just fill it in below and your message comes straight to us.

If your question is about an order, please have your order number ready – it helps us help you faster.

Maybe the answer is already here

• Project Updates – where your pre-order or group buy stands right now
• Shipping and delivery – shipping costs, delivery times, tracking
• Right of withdrawal and returns – 14-day withdrawal and returns
• Statutory warranty
• Guides – switches, keycaps, keyboard sizes, hot-swap and more

Postal address, returns and pickup

MonacoKeys
Owner Michael Köberl
Forst-Kasten-Str. 18b
82152 Krailling
Germany

Our postal address is also our address for returns and pickups. We don’t have a shop or showroom – so please only pick up or visit after arranging it with us by phone, so we can get your products ready.