Contact information
Contact
Got a question about your order, looking for advice on keyboards, switches or keycaps – or just want to chat about the hobby? We're here for you.
💬 Discord
The fastest and easiest way to reach us is on our Discord server. Ask questions, show off your builds, or connect with the community.
For everything related to orders, returns, or general questions, reach us by email:
📞 Phone
You can reach us by phone at:
+49 152 215 572 64
Hours
Monday to Saturday: 10:30 AM – 6:00 PM (CET)
Mailing Address
MonacoKeys Inh. Michael Köberl
Forst-Kasten-Str. 18b
82152 Krailling
Germany
Frequently Asked
Before reaching out, you might find your answer in one of these sections:
- Shipping & Delivery – everything about shipping costs, delivery times and tracking
- Cancellation & Returns – 14-day right of withdrawal and return process
- Terms & Conditions – general terms of service
For questions about open orders, please have your order number ready – it helps us assist you faster.
